Terms and Conditions/ Frequently Asked Questions
GENERAL
I've got one or two questions. Can I
call someone and ask them personally?
Of course you can! We love hearing
from you and we're only too glad to help. You can either call us direct on
+44(0)5602970034 - this is a normal landline number and wont cost you anything
more then you would normally pay for a national call. Call us between 10 - 4
Monday to Friday or you can email us sales@be-disciplined.com
I really want something but it says
that you're out of stock. Will you be getting any more in soon?
The short answer to that, is no.
Every Disciplined garment is a limited edition product, so when they're gone,
they're gone. The good news is that our designer is always coming up with funky
new ideas, so if you missed out this time, fear not. He's got something new up
his sleeve!
Have u got a catalogue that you can
post to me?
We don't have a catalogue for two
main reasons. The first is that Disciplined clothes are so sought after that,
they would be gone before you received your catalogue! Instead, we've got
everything on our fantastic website, www.be-disciplined.com. The second reason
is we're an environmentally conscious firm and we feel that producing a
catalogue wouldn't be environmentally friendly, so we're doing the planet a
favour!
Do you have a shop?
We don't have a shop just yet, but
there are a few things going on behind the scenes. Whenever we will have any
news it will be posted on our website, www.be-disciplined.com.
Do you sell Gift Vouchers?
At the
moment we don't but we're working on plans to do so in the near future.
ORDERING
How do I start shopping?
Welcome to Disciplined! Before you
can buy things from our site, you will need a PayPal account. If you do not
have one, click here, to set one up. It is one of the safest and easiest ways
to make online purchases. All the items you see are available to buy online.
You will be able to see what available sizes and colours we have. Simply click
on the item you wish to buy, select the size or colour required and click
"Add To Cart". You can then go back and add additional items to your
cart or proceed to "checkout".
What payment methods do you accept?
At the moment, we can only accept
payments by PayPal. We use PayPal because it is the safest, easiest way to pay
for goods online.
What currency do you accept?
All our prices are displayed in GBP
(£) and we charge in GBP (£). If you would like to know how much you will pay
in your local currency, it is recommended that you visit a financial
institution for an up to date exchange rate.
Do I need to register an account with
you?
No. Because we use PayPal to process
our transactions, you only need to create an account with them. If you don't
have one, you can click here to create one.
I've never bought anything online
because I'm worried about fraud. How safe is your site?
We only use the PayPal service to
process our online sales. It is one of the safest and most convenient ways to
make online purchases. The PayPal service allows anyone to pay in any way they
prefer, including through credit cards, bank accounts, buyer credit or account
balances, without sharing financial information.
Can I only buy things online?
Yes. At the moment this is your only
way of buying fantastic Disciplined products! Using our site to buy our clothes
is one of the safest and easiest ways of buying the latest fashions.
Can I change my order?
Once you have placed your order you
only have 24hours to make amendments because we process everything immediately.
If you have changed your mind, you must email sales@be-disciplined.com with
your PayPal confirmation number and the amendments to your order. If your order
has been dispatched it will be impossible for us to cancel and you will be
liable for all costs.
Can I cancel my order?
Yes. It is possible to cancel an order
you have made with us, but you only have 24hours to do it. This is because we
process all our orders immediately. You must email sales@be-disciplined.com
with your PayPal confirmation number. If your order has already been dispatched
it will be impossible for us to cancel and you will be liable for all costs.
Will I get a confirmation email from
you?
PayPal will email you whenever there
is money involved, whether it be a sale or a refund. They will email you an
invoice confirming that your order has been accepted. If you have checked your
inbox and there doesn't seem to be anything, check your junk mail box.
My payment was declined! Why did this
happen?
If your payment was declined, we
suggest that you contact PayPal, as they are the company handling our online
purchases. There may be a dispute with your account which they will be able to
assist you with.
When will the money be taken?
Once you have decided which of our
fantastic hand crafted garments you want to buy, PayPal will instantly take the
money straight from your designated account.
Can I track my order?
At the moment we do not have a way of tracking your order, however all orders are processed and shipped within 24hours. We recommend that you allow between 2 and 3 working days for delivery, however, if in that time you still have not received your goods, email sales@be-disciplined.com with your PayPal invoice number and we will contact the delivery service and update you as and when we have information.
DELIVERY
What is your delivery policy?
Well we only send out our products
via recorded delivery, which naturally costs more then standard postage, but is
more secure as it can be tracked and must be signed for. You should also be
aware that we make no profit from postage and packing. It's an external cost
that is fixed by Royal Mail. All our orders are shipped for the fastest
possible delivery times.
Where can you deliver my things?
At the moment, we will only be
delivering to the United Kingdom. Unfortunately this does not include Republic
of Ireland or the Channel Islands.
Does this mean you can't send things
internationally?
At the moment we can't but we are
working on a service. Watch this space!
How much do I have to pay for my
delivery?
The amount you will pay will depend
on the size and weight of your order. Larger orders will require more packaging
and will weigh more and therefore will cost more to ship.
What happens if I'm not home when my
things arrive? Will they get sent back?
If there is nobody at the delivery
address to accept the parcel, Royal Mail will leave contact details and
instructions on how you should go about receiving your goods.
Can someone else sign for me?
Yes, it is perfectly acceptable for
someone else at the delivery address to sign on your behalf, but it will mean
that the goods have been accepted.
Can I save some time and money and
pick up my purchases directly from head office?
We're
afraid you can't do that! Due to a security issue none of our stock is kept
here. It is held in a secure location, the details of which are secret.
RETURNS
How do I return an item for a refund?
We hope that you enjoy your
Disciplined purchase, but we know that sometimes things aren't quite right, but
that's ok. If you want to return an item for a refund it's very simple.
If your are not satisfied with
anything you have bought, you;
Must return it in the original
packaging, unworn and with all the labels attached. This must be done within 14
days of purchase. The products must be returned to our head office at 232 Carr
Road, Northolt, Middlesex, UB5 4RQ. You must pay for your own postage and
packaging, which is non-refundable. We recommend that you use recorded
delivery.
You must then send us an email
returns@be-disciplined.com
Your email must contain;
1. Original
purchase reference, which can be found on your PayPal receipt/invoice.
2. A brief
description of what is wrong with your purchase.
How do I exchange an item?
We hope that you enjoy your
Disciplined purchase, but we know that sometimes things aren't quite right, but
that's ok. If you want to exchange an item it's very simple.
If your are not satisfied with
anything you have bought, you;
Must return it in the original
packaging, unworn and with all the labels attached. This must be done within 14
days of purchase. The products must be returned to our head office at 232 Carr
Road, Northolt, Middlesex, UB5 4RQ. You must pay for your own postage and
packaging, which is non-refundable. We recommend that you use recorded
delivery.
You must then send us an email
returns@be-disciplined.com
Your email must contain;
1. Original
purchase reference, which can be found on your PayPal receipt/invoice.
2. A brief
description of what is wrong with your purchase.
3. The new size
and/or colour that you require.
Your new purchase will be sent to you
but you will have to pay for the postage and packaging. All our products are
sent out by recorded delivery.
How will I know that you have
received the items I am returning?
We recommend that you send anything back
to us via recorded delivery. Items sent in this way can usually be tracked so
you will have peace of mind about where your package is.
Hang on a second. This is the wrong
size! What should I do?
First of all don't panic. Just send
the item back to us via recorded delivery and email us at
returns@be-disciplined.com with your PayPal invoice number and correct sizes.
If the mistake is an error on our part, we will refund your postage and
packaging costs.
When will I receive my refund?
When we have received both your email
and your package, we will authorise a refund via your PayPal account.
Why didn't I get my postage and
packaging costs back?
Postage
and packaging costs are not down to us and because we don't make a profit